We answer to working kennels
Support
Real people, kennel hours. We aim to reply within one business day.
Get help
Email support@checkcord.ai and tell us:
- Your business name and the email you sign in with
- What you were doing and what happened instead
- A screenshot if you have one — it usually cuts the back-and-forth in half
Quick answers
How do I sign in? There is no password. Open the app inside your CRM and you are signed in automatically, or go to checkcord.ai/app and request a sign-in link by email.
A note says it’s waiting to sync. That’s the offline queue doing its job — recordings are saved on your phone first and upload when you have signal. Keep the app open on Wi‑Fi and the queue drains itself. Nothing is lost in the meantime.
A report card link stopped working. Links can be revoked from the dog’s page. Publish a new card and send the fresh link.
Daily report cards didn’t send for a dog. Open Settings → Daily report cards — the last run lists every dog that was skipped and why (usually the owner isn’t linked to a contact yet).
How do I add it to my phone’s home screen? Open the app in your phone’s browser and choose “Add to Home Screen.” It installs like a native app and works offline.
What happens to my data if I uninstall? Your records stay put and sends stop immediately. Email us within 30 days to export everything or to have it deleted.
Feature requests
CheckCord is built with working trainers. If something would save you time in the field, tell us — the best ideas in the product came from the kennel floor, not a boardroom.